Last updated: July 2026 · Governed by Canadian federal law (PIPEDA)
Clean Connect PRO ("we", "us", "our") is a Canadian online marketplace that connects property owners and commercial clients with independent cleaning professionals and cleaning businesses. We are operated from Canada and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy laws.
Privacy Officer: The individual responsible for overseeing compliance with this Privacy Policy and Canadian privacy law can be reached at:
Privacy Officer, Clean Connect PRO
Email: privacy@cleanconnectpro.com
General support inquiries: support@cleanconnectpro.com
If a Business Account Holder adds you as a Team Member, the following information is collected about you on the Platform at the Business Account Holder's direction:
All data collected in relation to a Team Member profile is retained permanently for audit, dispute, and legal purposes, even after removal from a business account. This is a legal necessity — job evidence cannot be retroactively destroyed after disputes or legal proceedings are initiated. Team Members have PIPEDA access and correction rights over their own personal information — contact us directly, not through the business account holder.
We use personal information only for the following purposes:
We do not sell your personal information. We do not use your data for advertising or third-party marketing. We do not profile you for purposes beyond platform safety and job integrity.
We share limited personal information with the following service providers:
| Provider | Purpose | Data shared | Location |
|---|---|---|---|
| Supabase | Database, authentication, file storage, and real-time subscriptions | All user and job data, stored files (photos, documents) | USA |
| Stripe | Payment processing and cleaner/business payout management | Name, email, payment details, Stripe account identifiers | USA |
| Resend | Transactional email delivery | Name, email address, job-related notification content | USA |
| Hostinger | Web hosting and application delivery | IP address, server request logs | Various |
| Certn | Background check processing and identity verification | Name, date of birth, government ID particulars, consent documentation | Canada / USA |
| Twilio | SMS delivery (transactional job alerts, phone sign-in codes) | Phone number, message content (job-related notifications) | USA |
| Google Maps Platform | Address geocoding (converting property addresses to map coordinates for proximity checks) | Property street addresses and cities (no names attached to geocoding requests) | USA |
| Anthropic | AI features — the Spritz assistant and AI checklist generation | Messages you send to the assistant; property/job descriptions used to generate checklists. Not used to train AI models. | USA |
All providers are bound by data processing agreements that require them to protect your personal information in accordance with PIPEDA standards. Where data is transferred to providers in the United States, we rely on contractual protections (standard data processing agreements containing data protection clauses) as the mechanism for cross-border transfer under PIPEDA Principle 7. You acknowledge that data stored with US-based providers is subject to US law, including applicable law enforcement access provisions.
We do not share your personal information with any other third party except as required by valid Canadian law, court order, or law enforcement request.
Property information is disclosed in stages based on the 3-stage reveal system described in the Terms of Use: city and neighbourhood at the marketplace browse stage; street name only (no house or unit number) at the time of job claim; and the full address, unit or lot number, lockbox codes, and access notes only to the assigned cleaner on the day of service — access notes additionally require the cleaner to be physically near the property where location can be verified.
How access notes are protected: access notes are part of the Owner's property record and are retained while the property exists — they are the Owner's own data, reused for future jobs, and are deleted when the Owner edits them or deletes the property or account (plus a limited backup-retention period). What is strictly time-boxed is the cleaner's access: notes are released server-side only on the day of service, are never embedded in web pages ahead of time, and access ends automatically when the job completes or the cleaner is replaced. Every release is logged, and a release that cannot be location-verified is flagged to the Owner immediately. Owners are advised to change access codes if they have any security concerns after a job is completed.
We do not store credit card numbers, CVV codes, or full banking details at any point. All payment data is handled directly by Stripe. We store only:
Photos uploaded through the Platform in connection with a job — including checklist before/after photos, arrival condition documentation, and problem reports — are stored in Supabase Storage. They are accessible only to the Owner and the assigned Cleaner or Business Account Holder for that job, and to Platform administrators for dispute resolution. We do not use property photos for advertising, marketing, or any purpose beyond facilitating the job.
A job-start selfie is a photograph that a Cleaner or Team Member takes of themselves before entering the property at the start of each job. Job-start selfies are collected solely for:
Job-start selfies are not used for facial recognition, biometric profiling, advertising, marketing, identity analysis outside of dispute or fraud review, or any purpose beyond those listed above.
Phase 2 — biometric facial comparison: The Platform may in the future introduce automated comparison of job-start selfies against stored profile photos to confirm the assigned person arrived. This capability constitutes biometric processing under applicable privacy law. It will not be activated without separate, express, informed consent from each affected Cleaner or Team Member at the time it is introduced. Biometric templates, if ever generated, would be deleted immediately after each comparison — they would not be retained as a standalone dataset. Your acceptance of this Privacy Policy does not constitute consent to biometric processing. Separate opt-in will be required.
Background checks and identity verifications for Cleaners and Team Members are processed by Certn, a Canadian background check provider. A check is initiated only after the person requests verification, and identity and consent are collected directly through Certn's own secure form — the Platform never handles your SIN or government identification documents. Background checks are conducted with the express consent of the person being checked, obtained at the time of the check request.
What information is shared with Certn:
What the Platform receives back from Certn:
The underlying background check report — including any specific findings — is not received, stored, or viewed by the Platform. The Platform stores only the outcome status flag and the date of the check.
Business Account Holders who receive background check results for their Team Members receive the outcome status (Approved/Not Approved) only. They do not receive the underlying report, the reason for any denial, or any specific finding. Team Members may request a copy of their own background check result from Certn directly through Certn's privacy procedures.
Background check consent is specific to the purpose stated at the time it is obtained — it does not extend to any other use of your personal information, and it may not be re-used for a subsequent check without fresh consent.
The Platform uses the following channels to send communications to registered users:
By creating an account, you consent to receive transactional communications through these channels for the purpose of operating your account and facilitating your use of the Platform. These communications are necessary for the Platform to function and cannot be individually opted out of while your account remains active.
See Section 14 below for CASL marketing consent and opt-out rights.
As a Canadian resident, you have the following rights regarding your personal information:
Team Members have all of the above rights over their own personal information independently of the Business Account Holder who added them. Contact us directly at privacy@cleanconnectpro.com.
We will respond to all rights requests within 30 days. For complex requests, we may extend this to 90 days with notice provided by day 30.
We use one type of cookie: a session authentication cookie set by Supabase Auth when you log in. This cookie is strictly necessary to keep you authenticated during your session. It is deleted when you log out or when your session expires. We do not use advertising cookies, tracking pixels, cross-site trackers, or analytics cookies of any kind.
| Data type | Retention period | Reason |
|---|---|---|
| Account data (name, email, phone) | Until account deletion | Operational necessity |
| Job and message history | 3 years after job completion | Dispute fallback, T4A audit trail |
| Payment and transaction records | 7 years | CRA requirement |
| Session and server logs | 90 days | Security and fraud detection |
| Checklist and job photos (no dispute) | 12 months after job verified | Post-job dispute window + reasonable buffer |
| Job-start selfies | 12 months after job verified | Identity fraud detection and dispute evidence |
| GPS check-in and check-out data | 12 months after job completion | Attendance verification and dispute evidence |
| Access notes and lockbox codes | Part of the property record — until the owner edits them or deletes the property/account, plus a limited backup-retention period. Cleaner access ends at job completion. | Owner's own reusable property data; cleaner exposure strictly time-boxed |
| Dispute evidence packages (photos, GPS, selfies, messages) | Permanent | Legal proceedings, law enforcement referrals |
| Background check status — solo cleaners | Duration of active account; deleted on account deletion | Platform eligibility gate |
| Background check status — Team Members | 24 months after removal from all business accounts | Legal protection for business account holder in post-engagement disputes |
| Team Member job records and evidence | Permanent | Cannot be retroactively destroyed after legal proceedings are initiated |
| Phase 2 biometric facial templates (if introduced) | Deleted immediately after each comparison | Minimum retention — no standalone biometric dataset retained |
| T4A records | 7 years | CRA requirement |
Deleted data may persist in encrypted database backups for a limited additional period until those backups age out of rotation. Backups are not queried in normal operation and are used only for disaster recovery.
Your personal information may be stored and processed in the United States by our service providers (Supabase, Stripe, Resend). Under PIPEDA Principle 7, when personal information is transferred to a third party for processing, we remain responsible for protecting it with comparable standards to those we apply in Canada. We achieve this through:
You acknowledge that data stored in the United States is subject to access by US law enforcement and intelligence agencies under applicable US laws (including the US CLOUD Act), which may provide different protections than Canadian law. If you have concerns about cross-border transfer, contact our Privacy Officer.
All commercial electronic messages sent by Clean Connect PRO comply with the Canadian Anti-Spam Legislation (CASL). We send marketing communications only with your express prior consent, obtained separately from your acceptance of these Terms.
You may withdraw consent for marketing communications at any time:
Opt-out requests are honoured immediately and permanently. We maintain a suppression list and will not re-add you to marketing communications after you opt out. Transactional communications (job notifications, payment receipts, account alerts) are not subject to CASL opt-out while your account remains active — they are necessary for the Platform to operate.
In the event of a breach of security safeguards affecting personal information that creates a real risk of significant harm to individuals, Clean Connect PRO will:
We implement technical and organizational safeguards to protect personal information, including row-level security on our database, restricted access to sensitive data by system layer, encrypted data transmission (TLS), and access controls limiting which platform functions can read sensitive data such as access notes or background check materials. Access notes are subject to additional protection: they are released server-side only, only to the assigned cleaner on the day of service, with every release logged and cleaner access revoked at job completion.
The Platform does not make automated decisions about users that produce legal effects or that significantly affect them without human review. Badge and tier calculations are computed algorithmically from your self-reported credentials and platform track record, but badge assignment and revocation decisions with material consequences (e.g., suspension, removal from the platform) involve human review by Platform administrators. Background check outcomes are determined by our background check provider (Certn) in accordance with their process, and all denials are reviewed by Platform administrators before any access restriction is applied.
Clean Connect PRO is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has created an account or been added as a Team Member without parental consent, contact us immediately at privacy@cleanconnectpro.com and we will investigate and delete the information promptly.
Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25 (Act 25), imposes additional privacy obligations for personal information about Quebec residents, including enhanced transparency requirements, stricter consent standards, and expanded individual rights including the right to data portability.
We are committed to complying with Law 25 requirements as they apply to Quebec residents. If you are a Quebec resident and have questions about your rights under Law 25 or wish to exercise them, contact our Privacy Officer at privacy@cleanconnectpro.com.
We will post material changes to this Privacy Policy with an updated "Last updated" date. For changes that materially affect the way we collect, use, or share your personal information, we will notify all registered users by email at least 14 days before the change takes effect. Continued use of the Platform after the effective date constitutes your acceptance of the updated policy.
To exercise your privacy rights, ask questions about this policy, or report a privacy concern:
Privacy Officer, Clean Connect PRO
Email: privacy@cleanconnectpro.com
General support:
Email: support@cleanconnectpro.com
Website: cleanconnectpro.com
We will respond to all privacy requests within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376
Quebec residents may also contact the Commission d'accès à l'information du Québec (CAI):
Website: www.cai.gouv.qc.ca